The following items are all FINAL sales and may not be returned to us:
- Items purchased with Discount Code, Coupons, Mark Downs, Clearance Sale Items, Flash Sales, Super Deals, Doorbusters
- Accessories such as hats, caps, sunglasses, scarves, gloves, jewelry, coolers, Koozies.
All returned items must still have the ORIGINAL TAGS on them. Shoe boxes must be encased in another box for shipping to protect the items. If the shoes are sent back with stickers and return labels directly on the original box, or if the shoe box is damaged, we will not accept a return.
Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, odors, or have pet hairs will not be accepted. If an item has been worn once, it will not qualify for a return.
Merchandise may be returned for STORE CREDIT only, within 15 days of delivery. We will issue a store credit gift card. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping or handling charges.
When making a return, please include the original invoice and any notes (written or via email) as to why the item is being returned.
Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return is attempted.
The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.
Please allow 3-4 business days for receipt of your return, and 5-7 business days for our return department to process your store credit.
If you place an order and do not use your STORE CREDIT , we cannot apply your store credit afterward.
If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a $5 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the item will be donated.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item you have 3 days to inform us of the issue so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
To start a return, you can contact us at Admin@Rackedthreads.com