Shipping Policy

You have the option to pay for your choice of shipping options at checkout if that is your preference.

Our processing time can take up to 5 business days. Shipping times are in addition to this. We do not ship on weekends or holidays.

You will receive an email with tracking information when your order has been shipped.

WRONG ADDRESS DISCLAIMER:


It is the responsibility of the buyer to make sure that the buyer enters the shipping address correctly AT THE TIME OF PURCHASE. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times. There is a very small time gap to cancel/change your order or to change the address of the order once the online order has been placed. If you make a mistake or decide to cancel your order or change your shipping address, please email us at dawn@rackedthreads.com immediately. We will do our best to make the change(s), however, we cannot guarantee that we will be able to do so.

Racked Threads is NOT responsible for:

  • Delays with USPS shipping
  • International Duties or Customs charges
  • Products that are lost or damaged in the mail. The US Postal Service will be responsible once we ship the package(s).
  • Products marked delivered by USPS. You will need to contact your local US Post Office to obtain information regarding your package.
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after estimated deliver time has passed.
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All of our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the US Post Office directly to investigate the issue. We cannot be held responsible for packages where the tracking information states the package was delivered to your order address.
USPS: (800) 275-8777